Older brick home with a deep front porch on a tree-lined street in Tomball, Texas, after a heavy rain

Water Damage Restoration in Tomball, TX

Tomball is its own city in northwest Harris County, split between the Willow Creek and Spring Creek watersheds, and it runs its own water and natural gas systems. Call the free line any hour to be put through to an independent, locally owned restoration company that takes Tomball calls.

Call (832) 662-4107 Tomball utility leak lines

Water damage restoration in Tomball, TX, has a local twist: the same city that sends your water bill also delivers your natural gas and answers the leak line, while two creek systems decide where storm water goes.

Water Damage Pro Houston does no restoration work itself; it is a no-cost number and website. Call (832) 662-4107 and an automated assistant takes a short description, then hands your call to an independent, locally owned restoration company that works in and around Tomball. That company handles the inspection, its own estimate and the job, and its invoice goes to you or your insurer. The phone line bills nobody.

Tomball: a small city between two creeks

Tomball is an incorporated city in northwest Harris County, with its own city hall, its own building inspectors and its own utilities. The Harris County Flood Control District maps parts of the city in the Willow Creek watershed and other parts in the Spring Creek watershed. Spring Creek, along the county line north of town, is a largely natural channel with a wide floodplain.

Growth adds to the picture. As Houston's suburbs move north, more rooftops and pavement send more runoff toward the same small creeks and their tributaries, which is why the district keeps studying both watersheds.

A natural, tree-lined creek in the Tomball area running high and brown after heavy rain

Water damage restoration in Tomball: common calls

Whether your house is an older one near downtown or new on the edge of town, leaks inside the house, ponding from a hard rain and creek flooding each call for a different plan. A careful restoration company first sorts the water by how dirty it is under the IICRC S500 standard: a broken supply line is usually Category 1, clean water, while water that came in from a creek or the street is Category 3, grossly contaminated, and needs protective gear and more removal of soaked materials.

Water Damage Restoration in Houston

The full job after a leak or flood: inspection, water removal, drying, cleaning and rebuilding, and how a restoration company works from the IICRC water categories.

Emergency Water Removal and Extraction

Standing water on the floor right now. What extraction equipment does, why speed matters in Houston humidity, and what to do safely before the company arrives.

Flood Damage Restoration

Rising water from a bayou, street or storm surge. Why floodwater is treated as contaminated, what gets removed, and how flood insurance differs from a homeowners policy.

Burst Pipe Water Damage

A split supply line, a frozen pipe or a slab leak. Who stops the leak (a plumber), who dries the house (a restoration company) and what to photograph for the insurer.

Water Damage Repair

Putting the house back after it is dry: drywall, baseboards, flooring, cabinets and paint, and how repair estimates differ from drying estimates.

Mold Inspection and Mold Testing

Musty smells, hidden leaks and post-flood checks. What a licensed mold assessment consultant does, when air or surface samples help, and why the assessor and remediator are separate.

Tomball's city water, sewer and gas

In most of greater Houston, water and gas come from different providers. In Tomball, the city's Customer Service and Utility Billing office handles water, sewer, natural gas and garbage, so the city is your first call for a leak on its side of the meter.

Gas smell

Leave the house right away and do not switch lights or appliances on or off. From outside, call 911, then the City of Tomball's leak line: (281) 290-1450 on weekdays during business hours, or (281) 351-5451 after hours, on weekends and holidays.

Water main or meter leak

A break at the street or meter belongs to the city. Use the same numbers. A leak inside your walls or under a sink is yours: close your main shutoff if it is safe to reach and call a plumber for the pipe.

Sewer backing up

Sewage is Category 3 water. Stay out of it and keep children and pets away. Report a city sewer problem to the city, and let the restoration company handle cleanup inside the house.

Outside the city limits

A Tomball mailing address does not always mean city water. If your bill comes from a MUD or another provider, call that provider's emergency number instead.

Storms that hit Tomball

The Harris County Flood Control District's record of the April 2016 Tax Day storm includes flooding in the Spring Creek and Willow Creek watersheds around Tomball. A year later, Hurricane Harvey dropped record rain across Harris County; the district estimates about one trillion gallons fell on the county over four days, and about 120,000 structures flooded across the region.

Not every flood in Tomball comes from a creek over its banks. The city's floodplain page points out that many homes flood because storm water cannot drain into the system fast enough, which leaves water ponding against foundations and garage doors. A surveyor can tell you how your home's elevation compares with the base flood elevation on the FEMA map.

Freeze damage

The February 2021 winter storm left much of greater Houston without power and heat, and pipes burst across the region. In Tomball, a burst pipe means two calls: a plumber for the pipe and a restoration company for the wet walls and floors. The burst pipe water damage page explains the difference.

Rainwater ponding along a curb in front of older brick homes on a Tomball street

Safe first steps in a Tomball home

The restoration company extracts water and dries the structure. Before it arrives, keep to these safe homeowner steps.

Close the main water shutoff if you can reach it safely.
Never walk into standing water near outlets, cords or appliances. Shut off power at the breaker only from a dry floor; otherwise call your electric utility (the company on your bill) or an electrician.
If you smell gas, leave first, then call 911 and the city's leak line from outside.
Stay out of floodwater and sewage, and keep children and pets out too.
Photograph and video every wet room before anything is moved, and move valuables to a dry spot.
Call your insurer to report the damage. Texas insurers may deny a claim if you do not protect the property from further damage, according to the Texas Department of Insurance.

The first 48 hours guide walks through the rest.

Permits for rebuilding in Tomball

After drying, some homes need new drywall, flooring, cabinets, wiring or a water heater. Inside the city limits, the City of Tomball Building Division reviews plans for residential remodels and additions and inspects the work against the building codes the city has adopted. Ask the division which trade permits, such as electrical, plumbing or HVAC, your rebuild needs.

The city also has its own drainage design standards that set how high new slabs must sit, so ask before rebuilding a badly flooded home. Rose Hill and other unincorporated areas around Tomball fall under the Harris County Office of the County Engineer, not the city.

What to ask before you sign

Is this Category 1, 2 or 3 water, and what has to come out because of it?
Can I have a written estimate and daily moisture readings?
Who pulls the City of Tomball permits for the rebuild, if any are needed?
If you find mold, who is the licensed assessor, and who is the separate licensed remediator?

The guide to checking a company has the full list, and the cost guide explains what drives price.

Why Tomball homeowners call the line

The city fixes lines, not houses

Tomball's utility crews handle leaks on the city side. Drying a soaked living room is a separate job, and the line connects you with an independent local restoration company for it.

Ponding happens outside flood zones

The city warns that homes outside the mapped floodplain can still take water. The line answers whatever time the rain stops, every day of the year.

Free call, company sets the price

The line never charges you. The restoration company inspects, gives its own estimate and is paid by you or your insurer as you arrange. Restoration companies can pay this service a fee for referrals.

Mold license checks explained

Wet walls under Tomball's pines and humid summers can turn into mold jobs. This site shows how to look up a Texas mold license on TDLR before a larger job begins.

Mold after a leak in Tomball

The EPA says that drying wet materials within 24 to 48 hours keeps mold from growing in most cases. Past that window, Texas rules come into play. TDLR says visible mold of less than 25 contiguous square feet can usually be cleaned by people who are not licensed. Larger jobs generally call for a licensed mold assessment consultant to write a protocol, and a licensed mold remediation contractor to follow it; Texas keeps those two roles separate on the same project. See mold remediation and how fast mold grows.

Check the mold license first. In Texas, mold assessment and mold remediation are licensed by the Texas Department of Licensing and Regulation (TDLR). In most cases visible mold under 25 contiguous square feet can be cleaned by people without a license; larger jobs generally call for a licensed mold assessment consultant to write the remediation protocol and a separate licensed mold remediation contractor to do the work. Ask for both license numbers and look them up on the TDLR license search (opens in a new tab). The line does not check licenses for you.

How a Tomball call works

Dial the numberAn automated assistant picks up (832) 662-4107 at any hour, holidays included.
Say what happenedA burst pipe, a flood, a roof or appliance leak, a sewage backup or mold, whether water is still coming in, and where in greater Houston you are.
Get connectedYour call is transferred to an independent, locally owned water damage restoration company, which hears a short summary first.
Work with that companyIt inspects, quotes, does the work and bills you or your insurer as you arrange. If it misses the call, it gets your name, number, area and problem to call you back.

Near Tomball, and worth reading

Other greater Houston towns

About this line: Water Damage Pro Houston is a free phone line, not a restoration company. It answers your call and connects you with an independent local water damage restoration company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. The line never charges you. Read how the line works.

Common questions

Who do I call for water damage restoration in Tomball, TX after hours?

Call {{ site.business.phone_display }}. Day or night, the automated assistant takes down what went wrong and whether water is still flowing, then passes you to an independent, locally owned restoration company that serves Tomball. If no one there can answer right then, your name, callback number, area and problem are passed along for a call back. The line itself is free; the company quotes and bills its own work.

Who fixes a water or gas leak on the city side in Tomball?

The City of Tomball. Its Public Works page lists (281) 290-1450 for water, sewer and gas leaks during weekday business hours and (281) 351-5451 after hours, on weekends and holidays. If you smell gas, leave the building first and call 911 from outside. A restoration company dries your house; it does not repair city lines.

My Tomball house is not in a flood zone. Can it still flood?

Yes. The City of Tomball's floodplain page says homes outside the mapped 100 year floodplain can still flood, often because storm water cannot get into the drainage system fast enough and ponds in streets and yards. Flooding is not covered by a standard homeowners policy, so ask your insurer about a separate flood policy.

Do I need a City of Tomball permit to rebuild after water damage?

Often, yes. The City of Tomball Building Division reviews plans for remodels and additions and inspects work against the codes it has adopted, and trade work such as electrical or plumbing can need its own permit. The city's main number is (281) 290-1400. Homes in Rose Hill or elsewhere outside the city limits go through Harris County instead.

Did the 2016 Tax Day flood hit Tomball?

Yes. The Harris County Flood Control District's account of the April 2016 Tax Day storm includes flooding in the Spring Creek and Willow Creek watersheds that drain Tomball. If your home took water then, tell the restoration company, because older water damage can hide in walls and under flooring.

Water damage in Tomball? Call the free line

Tell the automated assistant what happened and whether water is still coming in. Your call is passed to an independent, locally owned Houston-area water damage restoration company, which comes out, looks at the damage and sets its own price.

Call (832) 662-4107

Any hour of the dayThe line picks up around the clock, including nights, weekends and storm days.
No charge from the lineYou never receive a bill from the line. Pricing comes only from the restoration company.
Mold needs a Texas licenseFor mold jobs, ask for the TDLR license numbers and look them up before work begins.
Your call to makeHear the company's findings and its written estimate, then decide whether to hire it.