John 3:16

I believe the unbelievable, I receive the impossible, because it's doable. Jesse Duplantis

(832) 662-4107Call
Homeowner seen from behind holding a phone while looking at a wet hallway floor in a Houston home

How the Free Water Damage Line Works

One call, a few questions, and a transfer to an independent, locally owned water damage restoration company. Here is every step, what the line does, what it never does, and who you pay.

Call (832) 662-4107 See the services

The short version

You call one number. An automated assistant answers, learns what happened, and puts you through to an independent water damage restoration company that takes calls for your part of greater Houston.

Water Damage Pro Houston is a phone line and this website. It is not a restoration company, and it has no technicians, trucks, pumps, dehumidifiers, license or certification. It never extracts water, dries a house, removes mold, repairs anything, quotes a price, bills an insurer or books an appointment. Its whole job is answering and connecting, at any hour.

Phone resting on a kitchen counter beside an open sink cabinet with towels on the wet floor below

Step by step

  1. You call (832) 662-4107An automated assistant picks up at every hour, including nights, weekends, holidays and storm days.
  2. The assistant asks what happenedA burst pipe, a flood from outside, a roof leak, an appliance leak, a sewage backup or mold. It also asks whether water is still coming in and where you are, so the transfer reaches a company covering your neighborhood.
  3. The company hears a summary firstBefore the restoration company picks up, it hears a short summary of what you said, so you do not have to start over.
  4. You talk to the company directlyFrom here, everything is between you and that company: when it can come, what it will check, how it charges and how it works with insurance.
  5. If no one picks upYour name, callback number, area and problem are taken and passed along so the company can call you back.
  6. The company inspects and quotesIt looks at the damage in person, explains what it found and gives you its own estimate. You decide whether to hire it.
  7. You pay the company, not the lineAfter the work, the bill goes from the company to you, or to your insurer if you set that up. The line never charges callers.

Who does what

Three parties can be involved after water damage. Knowing who is responsible for what avoids most of the confusion people run into.

The line

Answers the call, asks what happened and connects you with a local restoration company, or hands your details to it so it can phone you back. Discloses that companies may pay it a referral fee. Nothing more.

The restoration company

An independent, locally owned business. It inspects, writes the estimate, removes water, dries, cleans, handles mold if it holds the right Texas license, may do repairs, and bills for its work.

Your insurer

Decides what your policy covers. It may send an adjuster and has its own deadlines for reporting damage. Ask it directly what is covered before you agree to work you expect it to pay for.

What to have ready when you call

  • What happened and when. "The water heater line split an hour ago" helps more than "there is water".
  • Whether water is still coming in. If it is, say whether you have been able to close the main shutoff.
  • Where the water came from. Clean supply line, washing machine, toilet, sewer backup, roof, or rising water from outside. It changes how the company treats the job.
  • Which rooms and floors. Carpet, wood, tile, drywall, ceilings, and whether a second floor leaked down.
  • Your part of town. The town or neighborhood is enough.
  • A callback number. In case the company misses the call.

Safety before anything else. If you smell gas, leave the house now and, once outside, call 911 and your gas utility's emergency line (CenterPoint Energy serves much of greater Houston). Never walk into standing water near outlets, cords or appliances; switch power off at the breaker only if you can reach the panel while standing on a dry floor, otherwise call your electric utility (CenterPoint Energy in much of greater Houston) or an electrician. Stay out of sewage water. If it is safe to reach, close the main water shutoff.

What the line will never claim

Nowhere does this site describe the restoration companies as licensed, insured, certified or well reviewed. The line has no way to verify those things and does not pretend otherwise. Instead, this site shows you how to check: the TDLR license search (opens in a new tab) for Texas mold licenses, the questions to ask about training and insurance, and what a written estimate should include. The guide to checking a restoration company puts it all in one place.

Hands holding printed estimate pages at a dining table in a Houston home, with reading glasses and a pen nearby

Check the mold license first. In Texas, mold assessment and mold remediation are licensed by the Texas Department of Licensing and Regulation (TDLR). In most cases visible mold under 25 contiguous square feet can be cleaned by people without a license; larger jobs generally call for a licensed mold assessment consultant to write the remediation protocol and a separate licensed mold remediation contractor to do the work. Ask for both license numbers and look them up on the TDLR license search (opens in a new tab). The line does not check licenses for you.

Where to go next

About this line: Water Damage Pro Houston is a free phone line, not a restoration company. It answers your call and connects you with an independent local water damage restoration company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. The line never charges you. Read how the line works.

Common questions

Am I talking to a person or a machine when I call?

An automated assistant answers first. It asks a few short questions: what happened, whether water is still coming in, and where in greater Houston you are. Then it transfers the call to a local restoration company, where a person at that company picks up after hearing a short summary.

What if the restoration company does not answer?

Your name, callback number, area and a description of the problem are taken and passed to the company so it can call you back. If water is still coming in while you wait, close the main water shutoff if it is safe to reach and keep everyone out of standing water near electricity.

How does the line make money if it is free?

A referral fee may be paid to the line by restoration companies for calls. Callers are never charged by the line. Whatever you end up paying is set by the restoration company and agreed between you and that company, or between the company and your insurer if you arrange that.

Will the company work with my insurance?

That is between you, your insurer and the company. The line does not handle claims or bill insurers. Before work starts, ask your insurer what your policy covers and ask the company how it handles insurance estimates and payment. The insurance guide has a list of questions.

Can I choose a different company?

Yes. You are never obligated to hire the company you are connected with. Hear what it found, read its written estimate, and decide. The guide to checking a company explains what to ask.

Ready when you are, day or night

Tell the automated assistant what happened and whether water is still coming in. Your call is passed to an independent, locally owned Houston-area water damage restoration company, which comes out, looks at the damage and sets its own price.

Call (832) 662-4107

  • Any hour of the dayThe line picks up around the clock, including nights, weekends and storm days.
  • No charge from the lineYou never receive a bill from the line. Pricing comes only from the restoration company.
  • Mold needs a Texas licenseFor mold jobs, ask for the TDLR license numbers and look them up before work begins.
  • Your call to makeHear the company's findings and its written estimate, then decide whether to hire it.