Two-story home with a stone and brick front set deep in tall pines in The Woodlands, with rain-soaked pine straw beds and a wet driveway

Water Damage Restoration in The Woodlands, TX

Homes in The Woodlands sit under a forest canopy, beside creeks and drainage channels run by a patchwork of districts. When water gets in, one free call at any hour connects you with an independent, locally owned water damage restoration company.

Call (832) 662-4107 How the free line works

The Woodlands: a planned forest with its own rules

Water damage restoration in The Woodlands, TX has a step most Houston suburbs do not: before you rebuild, the township's covenants may need to approve the work.

The Woodlands is a master-planned community on the north side of greater Houston that spans Montgomery and Harris counties. It is governed by The Woodlands Township, which is not a city. Covenants and residential standards cover every property, and many homes sit on wooded lots, with tall pines between houses, streets and drainage channels.

That forest shapes water damage here in two ways. Wind and storms put limbs and whole trees onto roofs, which leads to attic and ceiling leaks. And shade plus Gulf Coast humidity slows the drying of anything that gets wet. The rest of this page covers the creeks, the districts that run water and drainage, and the approvals to ask about.

A large pine limb resting on the shingle roof of a two-story home in The Woodlands after a storm

Water damage restoration services residents of The Woodlands ask about

Roof and attic leaks after storms, supply lines and water heaters inside the house, and mold behind cabinets or in closets on a shaded side of the home are the everyday reasons to call. Creek flooding is less common here than in some neighboring areas, but it happens. Each page explains the job and what a careful restoration company does first.

Water Damage Restoration in Houston

The full job after a leak or flood: inspection, water removal, drying, cleaning and rebuilding, and how a restoration company works from the IICRC water categories.

Emergency Water Removal and Extraction

Standing water on the floor right now. What extraction equipment does, why speed matters in Houston humidity, and what to do safely before the company arrives.

Flood Damage Restoration

Rising water from a bayou, street or storm surge. Why floodwater is treated as contaminated, what gets removed, and how flood insurance differs from a homeowners policy.

Water Damage Repair

Putting the house back after it is dry: drywall, baseboards, flooring, cabinets and paint, and how repair estimates differ from drying estimates.

Mold Remediation in Houston

Mold after a leak or flood: containment, removal and clearance, the Texas licensing rules, and the protocol a licensed assessor writes first.

Mold Inspection and Mold Testing

Musty smells, hidden leaks and post-flood checks. What a licensed mold assessment consultant does, when air or surface samples help, and why the assessor and remediator are separate.

Spring Creek, Panther Branch and who manages the water

The township itself says no single agency plans, manages and maintains all of the drainage in The Woodlands. Knowing who does what saves time when water is the problem.

Municipal utility districts

MUDs, local districts that run water, sewer and drainage lines, carry most of the authority. Woodlands Water is the management agency for the MUDs serving the Montgomery County part of The Woodlands, covering water, wastewater and storm drainage.

River authority and counties

Township documents say drainage and groundwater authority also rests with the San Jacinto River Authority and the governments of Montgomery and Harris counties. Spring Creek, along the south side of the community, is the big creek in the picture.

Channel projects

Woodlands Water reports that a group of MUDs led by MUD 67 secured state funding for drainage work on Bear Branch and Panther Branch, two of the creeks that cross the community.

2016, Harvey and Imelda in The Woodlands

The township's own storm review says high water in April and May 2016 caused property damage and severe street flooding across The Woodlands, and that the extent of the street flooding alarmed residents. In response it formed a water task force that later took on subsidence and water supply too.

Woodlands Water says the community saw far less flooding than surrounding areas during the 2016 Tax Day flood and Hurricane Harvey in 2017. That is good news, not a promise. On September 19, 2019, with Tropical Storm Imelda over the region, the township warned of an extreme flash flood warning for Montgomery County and posted rising readings for Spring Creek at I-45 as it climbed toward the level where flooding becomes possible.

The lesson for a homeowner is to treat a forest and a good drainage record as reasons for confidence, not reasons to skip flood insurance. Look up your address on the FEMA flood map and read the why Houston floods guide.

A wooded drainage channel with a walking path and a small footbridge beside it in The Woodlands

Why The Woodlands homeowners call the line

Storm damage from the canopy

Tall pines over the roof mean a windstorm can open the attic to rain in minutes. The line answers at any hour, holidays included, and transfers you to an independent local company that can find where the water went in the insulation, ceiling and walls.

Shade and humidity slow drying

The EPA says wet materials dried within 24 to 48 hours usually do not grow mold. Under a forest canopy in Gulf Coast humidity, that rarely happens on its own. One call starts the drying conversation sooner.

The call is free

The line never charges you. The restoration company inspects, gives its own estimate and is paid by you or your insurer, as you arrange. Any referral fee a company pays the line is disclosed on every page.

Mold license checks

Closets and bathrooms on a shaded wall are common mold spots. This site explains when Texas expects a licensed mold assessment consultant and a separate licensed remediation contractor, and how to look up both on the TDLR license search.

Approvals, permits and your insurer in The Woodlands

The township's residential standards require prior approval from the Residential Design Review Committee or its staff for many kinds of construction, alteration and repair on a lot with an existing home. Emergency drying is usually about saving the house, not changing it, but rebuilding, new exterior materials, a generator or anything visible from the street can fall under the standards. Call Covenant Administration before rebuilding and ask what applies.

Because The Woodlands is not a city, there is no city permit office; ask Covenant Administration and your county which other permits your rebuild needs. Ask your contractor which approvals and permits it will get, and keep copies with your insurance file.

What to do first

If a tree is on the house or a line is down, stay away from it and stay at least 30 feet from any downed line. Call 911 if anyone is hurt or the line is sparking, and report the outage to your electric utility.
Close the main water shutoff if a pipe or appliance is leaking and the valve is safe to reach.
Photograph the roof, ceilings, wet rooms and belongings before anything is moved or thrown out.
Move valuables out of wet rooms, and keep everyone out of rooms where the ceiling is sagging.
Report the damage to your insurer, then call the line to reach a local restoration company.

Safety before anything else. If you smell gas, leave the house now and, once outside, call 911 and your gas utility's emergency line. Never walk into standing water near outlets, cords or appliances; switch power off at the breaker only if you can reach the panel while standing on a dry floor, otherwise call your electric utility (Entergy Texas serves The Woodlands) or an electrician. Stay out of sewage water. If it is safe to reach, close the main water shutoff.

The Texas Department of Insurance says homeowners policies usually cover sudden water damage, like a pipe that bursts, but not floods, and may let an insurer deny a claim if you do not protect the property from further damage. That means tarping a roof and starting to dry the house matter for the claim too. The insurance guide lists the questions to ask, and the cost guide explains what drives a bill.

Check the mold license first. In Texas, mold assessment and mold remediation are licensed by the Texas Department of Licensing and Regulation (TDLR). In most cases visible mold under 25 contiguous square feet can be cleaned by people without a license; larger jobs generally call for a licensed mold assessment consultant to write the remediation protocol and a separate licensed mold remediation contractor to do the work. Ask for both license numbers and look them up on the TDLR license search (opens in a new tab). The line does not check licenses for you.

How a call from The Woodlands works

A minute or two on the phone, then you are talking with a local restoration company, or it has your details to call you back.

Dial the numberAn automated assistant picks up (832) 662-4107 at any hour, holidays included.
Say what happenedA burst pipe, a flood, a roof or appliance leak, a sewage backup or mold, whether water is still coming in, and where in greater Houston you are.
Get connectedYour call is transferred to an independent, locally owned water damage restoration company, which hears a short summary first.
Work with that companyIt inspects, quotes, does the work and bills you or your insurer as you arrange. If it misses the call, it gets your name, number, area and problem to call you back.

Rain coming through the ceiling after a limb hit the roof? Call and describe it. The independent restoration company you are connected with inspects the house and gives you its own estimate before any work starts.

Call (832) 662-4107

Nearby areas with their own page

Spring lies across Spring Creek to the south, Conroe is to the north and Magnolia is to the west.

About this line: Water Damage Pro Houston is a free phone line, not a restoration company. It answers your call and connects you with an independent local water damage restoration company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. The line never charges you. Read how the line works.

Common questions

Do I need township approval to repair water damage in The Woodlands?

Often, yes. The Woodlands Residential Development Standards require prior approval from the Residential Design Review Committee or its staff for many kinds of building, alteration and repair work on a lot with an existing home. Drying out a room is not the same as changing the house, but rebuilding, replacing exterior materials or adding equipment can be. Call the township's Covenant Administration before work starts and ask what your project needs.

Is The Woodlands a city?

No. The Woodlands Township is not a city government, and the community spans Montgomery and Harris counties. Water, sewer and much of the drainage are handled by municipal utility districts (MUDs), with Woodlands Water acting as the management agency for the MUDs in the Montgomery County part. The township and county governments each handle other pieces, so the right office depends on your address.

Did The Woodlands flood during Imelda?

During Tropical Storm Imelda on September 19, 2019, the township relayed an extreme flash flood warning for Montgomery County and tracked Spring Creek rising toward flood level at I-45. The heaviest Imelda rain fell east of The Woodlands, but lower local totals do not mean no risk: creeks rise from rain that falls upstream.

Who do I call for water damage restoration in The Woodlands?

Use the free number at any time of day. The automated assistant wants to know what failed and if the water is still flowing, then passes the call to an independent, locally owned restoration company covering The Woodlands. When nobody there can answer, the company receives your name, number and problem to call you back. The company inspects, quotes and does the work; the line never does.

Does homeowners insurance cover a flooded house in The Woodlands?

Not if the water came from outside as a flood. The Texas Department of Insurance and FEMA say standard homeowners policies exclude flood; you need a separate flood policy. Sudden water damage from inside, like a burst pipe or a broken washer hose, is usually a homeowners claim. Ask your insurer which policy applies before you approve work.

Water damage in The Woodlands? Call the free line

Tell the automated assistant what happened and whether water is still coming in. Your call is passed to an independent, locally owned Houston-area water damage restoration company, which comes out, looks at the damage and sets its own price.